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Net@SUITE is the Cloud platform developed by Engineering (a leading company in Italy in the IT sector, with over 11,000 employees and a turnover of 1.18 MLD of euro) dedicated to utilities, for companies acting in the gas, electricity and integrated water distribution markets, but also in district heating and waste management.   

Market leader in Italy for the Energy & Utilities sector, Net@Suite is the result of thirty years experience and Engineering’s deep knowledge about the core processes of the reference markets.

With the support of Net @ SUITE, companies in the Energy & Utility sector can effectively and efficiently manage their core business, covering the entire business processes, starting from the actual or estimated consumption metering, to calculating amounts due, billing and the subsequent management of the resulting accounting flows.  Net@Suite manages all the phases of the relationship with the customer.

Net@Suite is the most concrete answer for companies that have to deal with the issues of the liberalization of their markets: management efficiency, combined with tools for enriching the "customer experience", aimed at retaining the end customer.

The platform includes, in addition to the traditional systems of:

  • Metering to Cash
  • CRM

new applications enabled by Digital Transformation technologies, such as:

  • Machine Learning Systems which, using AI's Neural Networks, provide new tools for controlling billing or credits;
  • RPA (Robotic Process Automation) systems, which automate back office operations, drastically reducing process times and error possibilities;
  • the Energy Interchange System, based on Blockchain and IOT, which allows end customers to exchange energy lots.

 

Marketing and Customer Experience: Net@Suite provides a rich set of solutions and tools for communicating with the end customer, offering new products and services, and ultimately increasing its loyalty. The customer experience is improved thanks to new features like:

  • Online Web self-service counter
  • Interactive bill
  • the innovative Home EnergIA intelligent energy meter
  • In particular, Home EnergiaIA (an IOT solution) automatically recognizes the consumption of individual appliances, alerts the user of any anomalies and reminds them to order consumables (dishwasher, washing machine). HomeEnergiIA interacts with users through a pleasant and comfortable mobile app.

The Platform can be used either on premise or on private or public cloud, provided by the OCC (Oracle Cloud at Customer) machine.

Net@SUITE appears since 2009 in Gartner's Magic Quadrant for CIS (Customer Information Management) products for Utilities.  It is in the Top Ten CIS products worldwide, as shown by the prestigious companies which use it: from ENI to E-On, Italgas, AGSM, Abbanoa, Acqualatina, Vivigas, AMS in Switzerland, Acciona in Spain, Sabesp in Brazil, to name just a few of the over 170 customers who have chosen to manage their core business with the Net @ Suite Platform.

Integration, flexibility, innovation, ease of data migration, one of the lowest TCOs on the market (the lowest among market leaders), synergy with other market operators, a pre-configured system ready for use with drastic reduction of Go live times , business competency, Cloud usage, project efficiency ... these are just some of the features of the Solution, features that make the Net @ Suite Platform the most suitable for the realization of an Integrated System for Utilities.