Document Management

Mac Solutions offers a variety of services regarding the management of paper documents, ranging from their simple acquisition in form of pdf elements to the execution of entire operational flows.

• Storage of the paper documents
• Transformation and management of paper documents in the electronic format (PDF or Text)
• Management of the interactions with the clients' customer care team if activated by the received document
  
    
• Automated Data Capture:
      solution for the optical acquirement of the documents·(documents scanning, digital conversion into image format, optical character recognition by OCR and ICR engines)  
• Document Imaging & Multimedia:
      optical filing system made of storage on magnetic-optical media, entitlement to the images related to administrative processes (ERP), Call Center (CRM), personnel management and cultural assets of historical archives
• EnterpriseContent Management:
      dynamic management of the electronic document life-cycle, knowledge management, cooperative document-oriented Intranet portals
• Web Workflow Management:
      re-engineering/automatization of the processes by workflow engines and documental flows accessible via Internet browser and supported by electronic forms.